Effective Date: October 12, 2026
Last Updated: October 12, 2026
Welcome to Verdara Hemp UK. These Terms and Conditions ("Terms") govern your access to and use of our website (verdarahemp.co.uk) and the purchase of any products from us.
Please read these Terms carefully before accessing our website or placing an order. By browsing our website, creating an account, or purchasing products from Verdara Hemp UK, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy.
1. About Us
Company Name: Verdara Hemp UK Ltd
Country : United Kingdom
Contact Email: support@verdarahemp.co.uk
Customer Service Telephone: +44 7882 500297
2. Age Requirement & Compliance
2.1. You must be at least 18 years of age to purchase products from Verdara Hemp UK. By placing an order, you confirm and warrant that you are legally 18 years of age or older.
2.2. We reserve the right to perform mandatory age verification checks using third-party verification providers (e.g., AgeChecked or VerifyMyAge) prior to dispatching orders.
2.3. All products offered on this website are compliant with current UK legislation regarding industrial hemp and CBD products (containing less than 0.2% THC and no more than 1mg THC per finished container).
3. Use of the Website & Account Creation
3.1. You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of or restrict the use of this website by any third party.
3.2. When creating an account, you must provide accurate, complete, and up-to-date information. You are responsible for keeping your login details and password confidential.
3.3. We reserve the right to refuse service, suspend or terminate accounts, or cancel orders at our discretion if we reasonably suspect a violation of these Terms.
4. Product Information & Disclaimers
4.1. Non-Medical Disclaimer: The products sold by Verdara Hemp UK are sold as food supplements, cosmetics, or lifestyle products. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult a qualified medical professional before starting any new supplement regimen.
4.2. Product Descriptions: We make every effort to ensure that product images, descriptions, ingredient lists, and concentrations are accurate. However, natural variations in color, texture, or appearance may occur across batches.
4.3. Novel Foods Compliance: Where applicable, our CBD food supplement products comply with the UK Food Standards Agency (FSA) regulations regarding Novel Foods.
5. Orders, Pricing, and Payment
5.1. Order Acceptance: Your order represents an offer to purchase products from us. An order is only accepted, and a binding contract formed, when we send you an order confirmation email stating that the items have been dispatched.
5.2. Pricing & VAT: All prices displayed on our website are in GBP (£) and include applicable UK VAT. Delivery charges are calculated and displayed separately during checkout.
5.3. Price Changes: We reserve the right to adjust prices at any time without notice. Price changes will not affect orders that have already been confirmed by us.
5.4. Payment Methods: We accept major debit/credit cards and authorized payment gateways (e.g., Stripe, Viva Wallet, Klarna). Payment will be processed immediately upon placing your order.
6. Delivery & Shipping
6.1. Delivery Locations: We deliver to residential and commercial addresses within the United Kingdom. We reserve the right to restrict delivery to certain international locations depending on local regulations governing hemp/CBD products.
6.2. Delivery Times: Estimated delivery times are provided at checkout. While we aim to dispatch orders within 1–2 business days, delivery dates are estimates and cannot be strictly guaranteed.
6.3. Failed Delivery: If a package is returned to us due to an incorrect address provided by you or failure to collect from a local courier depot, we reserve the right to charge a re-delivery fee.
7. Cancellations & Consumer Right to Return (UK Consumer Rights Act 2015)
7.1. Right to Cancel (Cooling-Off Period): Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
7.2. Hygiene & Seal Restrictions: Due to health, safety, and hygiene reasons, products (such as CBD oils, skincare, or edible supplements) can only be returned if the outer seal or packaging remains unopened, undamaged, and untampered with.
7.3. Return Process:
To initiate a return, contact us at [support@verdarahemp.co.uk] within 14 days of delivery.
Returned items must be dispatched within 14 days of notifying us.
You are responsible for paying the direct cost of returning goods unless the item was sent in error or arrived damaged/defective.
7.4. Refunds: Once returned items are inspected and approved, refunds will be issued within 14 days to your original payment method.
8. Damaged, Defective, or Faulty Items
8.1. If an item arrives damaged, defective, or incorrect, please notify our team within 48 hours of receipt at [support@verdarahemp.co.uk], providing your order number and photos of the damage.
8.2. In accordance with the UK Consumer Rights Act 2015, if a product is found to be faulty or misdescribed, you are entitled to a full refund, replacement, or repair.
9. Limitation of Liability
9.1. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by UK law.
9.2. To the maximum extent permitted by applicable law:
Verdara Hemp UK shall not be liable for any indirect, incidental, or consequential losses, loss of revenue, profits, or data.
Our total liability to you for any losses arising under or in connection with an order shall not exceed the total price paid for the products ordered.
10. Intellectual Property
10.1. All content on verdarahemp.co.uk—including text, graphics, logos, images, icons, software, and brand names—is the property of Verdara Hemp UK Ltd or its licensors and is protected by UK and international copyright and trademark laws.
10.2. You may not copy, reproduce, distribute, or modify any content from this site without our prior written permission.
11. Governing Law & Dispute Resolution
11.1. These Terms, their subject matter, and their formation are governed by and construed in accordance with the laws of England and Wales.
11.2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales (or the courts of Scotland or Northern Ireland if you reside there).
12. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Email: support@verdarahemp.co.uk
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT