Our commitment to product quality, customer satisfaction, and fair handling.
At Verdara Hemp, we take great pride in the purity, craftsmanship, and lab-verified quality of our products. Due to safety regulations and the consumable nature of botanical goods, we maintain a clear policy regarding returns and refunds.
Key Policy Highlights
Damaged or Incorrect Items: If your package arrives damaged, missing items, or containing an incorrect product, please contact our support team within 48 hours of delivery with photos of the issue. We will swiftly issue a replacement or full store credit.
Unopened Products: Unopened, sealed products in their original, undamaged packaging may be returned within 14 days of receipt for an exchange or refund (excluding original shipping costs).
Consumable & Opened Goods: For safety and hygiene reasons, opened products, used vape hardware, or partially consumed items cannot be returned unless verified to be defective.
Processing Refunds: Approved refunds are processed back to your original payment method within 3 to 5 business days.
How to Initiate a Request
To request a return, exchange, or report a damaged shipment, please reach out directly through our Contact Us page or email support@verdarahemp.co.uk with your Order ID and photos of the item.