Last Updated: October 11, 2026
At PTOGeneratorDirect / Verdara Hemp ("we," "our," or "us"), we are committed to delivering your orders quickly, securely, and transparently. This Shipping & Delivery Policy outlines our shipping methods, delivery options, transit times, insurance coverage, and handling procedures.
By placing an order on our website, you agree to the terms outlined below.
1. Processing & Handling Times
Standard Processing: All orders are processed within 1 to 2 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.
Order Cut-Off Time: Orders placed before 2:00 PM EST on business days will begin processing the same day.
Tracking Notification: You will receive an automated email notification containing a tracking number and carrier details as soon as your shipment has been dispatched.
2. Shipping Methods, Rates & Delivery Options
We offer a variety of shipping methods depending on the item weight, destination, and urgency of the delivery.
A. Standard Parcel Shipping
Scope: Small to medium parcels shipped via standard carriers (UPS, FedEx, DHL, or USPS).
Delivery Time: 3 to 7 business days across the contiguous United States / UK / international destinations.
Rates: Calculated dynamically at checkout based on weight, dimensions, and destination.
B. Heavy Freight / LTL (Less-Than-Truckload) Delivery
Scope: Large equipment, heavy assemblies, and bulk pallets.
Delivery Time: 5 to 10 business days.
Liftgate & Residential Service: Heavy freight orders include Free Hydraulic Liftgate Service for curbside residential delivery. The freight carrier will contact you via telephone to schedule a delivery window prior to arrival.
C. Direct Express Courier & Meetup Delivery
Scope: Local same-day or direct hand-to-hand courier deliveries within designated service zones.
Locations: Direct delivery to your specified residential address, commercial location, or designated public meeting point (such as a public parking area or service station).
Courier Requirements: Hand-carried and direct express deliveries are coordinated directly between the recipient and our local dispatch team.
3. Transit Insurance & Refundable Deposits
To guarantee the complete safety of your shipment, certain high-value or hand-delivered items require transit coverage.
Standard Transit Insurance: All freight and parcel shipments automatically include carrier loss and damage insurance up to the declared value of the goods.
Direct Courier Security / Insurance Deposit: For specialized direct hand-to-hand courier drop-offs, a refundable transit security deposit (e.g., £280 / $300) may be required prior to dispatch.
Coverage: This security deposit covers potential transit risks, third-party liability, unexpected logistics contingencies, or physical damage while the item is in active transit.
Refund Process: The deposit is 100% fully refundable immediately upon successful delivery and signature receipt of your package.
4. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing a unique tracking link.
You can use this link to check real-time updates on your package’s transit status and estimated delivery time.
Please allow 24 hours for tracking details to update on the carrier’s portal after dispatch.
5. Delivery Inspection & Damaged Goods
Your satisfaction and package integrity are our top priorities.
Inspection Upon Arrival: Please inspect the exterior packaging of your delivery prior to signing the carrier's receipt.
Freight / Pallet Shipments: If you notice severe damage to a pallet or crate upon delivery, please document the damage with photos, note "Damaged Upon Receipt" on the Bill of Lading (BOL), and contact our support team immediately.
Reporting Claims: Any damage, missing items, or delivery discrepancies must be reported to our support team within 48 hours of delivery.
6. Incorrect Address & Undeliverable Packages
Customers are responsible for providing an accurate and complete delivery address at checkout.
We are not liable for packages delivered to incorrect addresses provided by the buyer.
If a package is returned to us as undeliverable due to an invalid address or failure to receive the carrier's scheduled delivery call, the customer may be responsible for re-shipment fees.
7. Contact Us
If you have any questions regarding your delivery, tracking status, or shipping insurance, please contact our logistics team:
Email: sales@verdarahemp.co.uk
Hours: 27/7